Shipping policy

Shipping Policy

All orders ship free worldwide. No minimum spend, no hidden fees.

Processing Time

Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking once your order has shipped.

Estimated Delivery Times

Delivery typically takes 14–28 business days depending on your location. International orders may experience additional delays due to customs processing, which is outside our control.

Please note that shipping times are estimates and not guarantees. Delays can occur during peak seasons, holidays, or due to carrier issues.

Tracking

A tracking number will be emailed to you once your order ships. If your tracking hasn't updated after 7 business days, contact us at ericaresins.com and we'll look into it.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount.

Lost or Undelivered Packages

If your order hasn't arrived within 45 business days of shipment, contact us at ericaresin@info.com and we'll work with you to resolve it.